ECITB Creatio and ECITB eAssess will launch on Monday 7th September
To help you feel prepared and confident ahead of launch, we’ve summarised the key updates you need to know below. For more detailed information, click the links provided.
The launch will bring some changes to the way you work, so this update gives you an early view of what to expect, helping you feel informed and engaged.
We will share more detailed information about each activity as we get closer to its date.
How will we support you before the launch?
To ensure you feel prepared and confident when we launch, we will support you in various ways:
- Host demonstration webinars.
- Answer questions in our monthly ATP drop-in sessions.
- Host a ‘practice week’ on ECITB Creatio and ECITB eAssess before we launch.
- Have a ‘set up week’ for those that have courses and training booked between Monday 7th September to Friday 11th September when we launch.
- Host a knowledge site, containing:
- General FAQs.
- Glossary of terms (in our FAQs)
- latest information and updates.
- User guides for end-to-end process on ECITB Creatio and ECITB eAssess (available when we launch)
- Give additional support where needed. Please email us at programmeadmin@ecitb.org.uk if you feel you need additional support.
Post-launch support
After launch, we’ll continue to support you through:
- Live drop-in sessions.
- An open Teams call, similar to ‘live chat’.
- Updates by email and on our knowledge site.
- Additional support where needed.
Key dates
Friday 4th September
- Last day you can access MSP.
Monday 7th September
- ECITB Creatio and ECITB eAssess launch day.
Key activities
Tuesday 28th July to Thursday 6th August
Demonstration webinars: click here for more information
- Live, product-themed webinars lasting one hour, covering the end-to-end process and giving you the opportunity to ask questions.
Monday 17th August to Friday 21st August
Practice week: click here for more information
- After attending the webinars, you can access ECITB Creatio and ECITB eAssess practice sites to try the booking and certification processes.
Monday 24th August to Friday 28th August
Last week you can make new bookings, courses, training and tests on MSP.
Tuesday 1st September to Friday 4th September
Set up week: click here for more information
- Training providers who have courses and training scheduled between Monday 7th September to Friday 11th September will be able to have early access to create these bookings during set up week.
- If you do not have training scheduled between these dates, then you will be able to access Creatio from 7th September.
Tuesday 1st September to Friday 4th September
Last week of MSP access
- This is the last week that all training and tests booked on MSP should be completed and all learner results added.
- All certificates must be downloaded by Friday 4th September.
Friday 4th September
- You will not have access to MSP after 4th September.
Monday 7th September
ECITB Creatio and ECITB eAssess launch
- When we launch ECITB Creatio and ECITB eAssess, you will no longer have access to MSP.
- All courses, training and tests that you deliver from the 7th September must be booked through ECITB Creatio and any tests taken through ECITB eAssess.
- Post-launch support will begin, including our open call and drop-in sessions. Click here for more information.
If you have any questions, check out our latest FAQs by clicking here, or email us at programmeadmin@ecitb.org.uk.
INFORMATION FROM APRIL 2026
ECITB Creatio and ECITB eAssess launching Summer 2026
We are thrilled to announce that we are replacing our Membership Service Portal (MSP) with two new systems, ECITB Creatio and ECITB eAssess.
The upgrade is part of ECITB’s ongoing commitment to provide you with the best possible service. The new systems will enhance our efficiency, improve your experience and ensure that we continue to meet your needs with the highest standards of reliability and performance.
What is ECITB Creatio
ECITB Creatio is a web-based system which will manage the end-to-end learner registration, scheduling of tests, completion and certification processes for all ECITB licenced products including CCNSG, all training (PEP, HSO, site operations, upskill, supervision, project control, RCC-M etc), all PCAS training and all technical tests.
What is ECITB eAssess
You will only use ECITB eAssess if you conduct technical tests and / or CCNSG online renewal testing. ECITB eAssess is a flexible and secure web-based online assessment system for conducting online tests. eAssess offers robust reporting functionalities, providing detailed insights into test results. It also offers ECITB the ability to continually improve the robustness of our technical tests.
Update on ECITB Creatio and ECTIB eAssess launch date
ECITB Creatio and ECITB eAssess are now planned to launch in Summer 2026, instead of April 2026.
This will allow you more time to become confident with ECITB Creatio and ECITB eAssess and help ensure a smooth transition.
We understand that may feel frustrating and may create additional work for you. The decision to move the launch date was not taken lightly and we do believe the extra time will allow us to focus on ensuring you feel confident with the new systems when we launch. Our priority is to fully support you and keep you fully informed throughout the process.
Supporting you with the launch
Confirmed launch date
We will share the confirmed launch date of ECITB Creatio and ECITB eAssess with you well in advance. We will also ensure you have plenty of notice on what to do if you have training scheduled during the launch period and other important information. We are here to support you to make sure you are ready for the launch.
Knowledge site
This new launch date gives us time to build up the information on our dedicated knowledge site which will host demonstration videos, user guides, and other helpful resources.
Whilst the site currently only contains a launch FAQs here, which covers the reasons we moved the go live date, and other general questions about ECITB Creatio and ECITB eAssess, we will be updating the site regularly. We will let you know when we add more information.
Demonstration webinars
We will be hosting demonstration webinars closer to the go live date. These sessions will be hosted live, allowing you to ask questions in the session where we will take you through the systems, showing how they work, and the benefits they bring. We will send calendar invites closer to the launch date.
We will not share the recordings of the webinars after the event, instead we will share demonstration videos on our knowledge site, we will let you know when these are available.
Monthly ATP drop-in sessions
Please attend our ATP drop-ins at 9am GMT on the second Tuesday of each month, where we will keep you updated on the launch and answer any questions you have.
Post launch drop-in sessions
After we go live, we will run a series of drop-in support sessions to ensure everyone feels confident and comfortable using the new systems. More information about these sessions will be shared closer to the time.
These sessions will be in addition to a suite of support we will offer after we go live.
Questions or feedback
If you have any questions, feedback, or concerns, please contact us at
We are excited to move over to ECITB Creatio and ECITB eAssess to enhance our efficiency, improve your experience, and ensure that we continue to meet your needs with the highest standards of reliability and performance.
Thank you for your continued support as we work to get this right for everyone involved.
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