Set up week information

What is ‘set up week’?

Set up week gives training providers with courses or training starting between Monday 7^th September and Friday 11^th September early access to ECITB Creatio.

This is time for you to prepare for launch by setting up your training and testing in ECITB Creatio. This includes checking your organisation details and staff user accounts, creating bookings, updating learner records, and adding learners to bookings so that you are ready to start delivery after launch. 

Please do not submit any courses, training, results or grades during set up week.

If you do not have anything booked between Monday 7^th September and Friday 11^th September, we will not contact you about set up week. You will receive your login on Monday 7th September and be able to access ECITB Creation to up your courses and start delivery.  

When is set up week?

Set up week runs from Tuesday 1^st September to Friday 4^th September. Due to the launch date, we cannot offer access outside these dates.

What happens if I do not have any courses, training or tests booked between Monday 7^th September and Friday 11^th September?

If you do not have anything booked between Monday 7^th September and Friday 11^th September, we will not contact you about set up week.

I am not available for set up week and I have courses, training or tests booked between Monday 7^th September and Friday 11^th September. What do I do?

Please email us at programmeadmin@ecitb.org.uk and we will discuss how we can support you.

Is the ECITB Creatio website that we use in set up week different from the normal ECITB Creatio site?

No. The set-up site is a live site, so anything you enter or do will affect the live ECITB Creatio site. This is why we ask that you do not submit any courses, training, results or grades. 

Do I need a login to access set up week, and what if I already have a login for ECITB Creatio?

We’ll send your set up week login details on Tuesday 1^st September. The email will come from system@creatio.org.uk. If you cannot see the email, please check your junk folder, then email programmeadmin@ecitb.org.uk if the email is not there. This email will also contain a link to access the site. 

This login is for the live site, and you will not receive another email on Monday 7^th September.

If you already have a login for ECITB Creatio, you can use the same site link and login details. From Tuesday 1^st September you can log in as normal and you will see the products you are licenced to deliver. Please do not Submit any courses, training or grades during set up week. If this happens, email us at programmeadmin@ecitb.org.uk so we can support you.

Do we need to email you a list of people who need ECITB Creatio logins?

No, we will automatically email everyone on Tuesday 1^st September. 

What do I do if my ECITB Creatio account is locked, or I have forgotten my password and / or username 

If the account is locked, wait 5 minutes and try logging in again, otherwise contact programmeadmin@ecitb.org.uk. Your username is your email address.

How do I access ECITB Creatio for set up week?

You will receive an email from system@creatio.org.uk on Tuesday 1^st September containing your login details and a link to the site. If you cannot see the email, please check your junk folder, then email programmeadmin@ecitb.org.uk if it still has not arrived.

What do I do if I need help during set up week?

There will be an open call for anyone who needs help during set up week. Click here for more information on our open calls. 

We will share more detailed information about set-up week as we get closer to Tuesday 1^st September.

If you have any questions, email us at programmeadmin@ecitb.org.uk.