ECITB Creatio and ECITB eAssess – Go live information

Created by Michelle Walker, Modified on Tue, 10 Feb at 5:14 PM by Michelle Walker

Migration from MSP to ECITB Creatio and ECITB eAssess – Go live 01:00am GMT Sunday 12^THApril 2026

We are thrilled to announce that we are replacing our Membership Service Portal (MSP) with two new systems, ECITB Creatio and ECITB eAssess. The upgrade is part of ECITB’s ongoing commitment to provide you with the best possible service. The new systems will enhance our efficiency, improve your experience and ensure that we continue to meet your needs with the highest standards of reliability and performance.

ECITB Creatio

Creatio is a web-based system which will manage the end-to-end learner registration, scheduling of training, testing, completion and certification processes for all ECITB licenced products including CCNSG, all training (PEP, HSO, site operations, upskill, supervision, project control, RCC-M etc), all PCAS training and all technical tests.

ECITB eAssess

eAssess is a flexible and secure web-based online assessment system for conducting online tests. eAssess offers robust reporting functionalities, providing detailed insights into test results. It also offers ECITB the ability to continually improve the robustness of our technical tests.

Membership Portal Service access removed from 5pm GMT Friday 10^th April 2026

MSP access for all training providers will be removed at 5pm GMT Friday 10th April. Please ensure any training that finishes before this date is completed and certified in MSP before this deadline.

You may schedule training to take place after 10^th April in MSP, for the purpose of it appearing on the ECITB website, however it will need to be rescheduled and certified in Creatio.

If you already have training and/or testing scheduled in MSP for after 5pm GMT on Friday 10^th April please email programmeadmin@ecitb.org.uk

ECITB Creatio and ECITB eAssess Go live 01:00am GMT 12^th April

From 01:00am GMT Sunday 12^th April you will need to use Creatio for all learner registrations, scheduling of tests, results and certification and eAssess for conducting online tests and downloading reports.

Testing ECITB Creatio and ECITB eAssess

An important part of any system launch is operational testing. This is where we test the systems just before launch. Testing for Creatio and eAssess is taking place from 9am GMT Monday 2nd February – 4pm GMT Friday 13th February and we would love your support. We ask for no more than 2 hours of your time during the testing period, and we will give you all the support you need, in the form of a briefing session, an open group call and full instructions. For more information, please review our testing documentation on our knowledge site here.

If you would like to get involved, please email us at programmeadmin@ecitb.org.uk.

Webinars and more support

We recommend you attend the ATP drop-in at 9am GMT on Tuesday 3rd February which will be dedicated to questions relating to the transition from MSP to Creatio and eAssess.

To support you with the migration, we are hosting 1hr demonstration webinars in March. There are several webinars, however each webinar is the same; you only need to attend one. The sessions are listed below; we will send you calendar invites soon. Please consider who would be best suited to attend accept and decline as you wish. Please let us know if you feel we have missed anyone from the mailing list.

A recording of the demonstration webinar will be available on our knowledge site. This site will also hold user guides, FAQs and other information. More details will be sent in March.

Dates for Britain are below, global dates will be shared on email.

2^nd March	9:00am
2^nd March	4:00pm
3^rd March	10:00am
3^rd March	4:00pm
5^th March	9:00am
5^th March	4:00pm
6^th March	9:00am
6^th March	4:00pm
12^th March	9:00am
12^th March	4:00pm
13^th March	9:00am
13^th March	4:00pm
19^th March	9:00am
19^th March	4:00pm
20^th March	9:00am
20^th March	4:00pm

Next steps

Attend the ATP drop-in at 9am GMT on Tuesday 3rd February which will be dedicated to questions relating to the transition from MSP to Creatio and eAssess
Attend a demonstration webinar
Let us know if you want to support in testing
Keep an eye out for our emails which will
1. give more information on our knowledge site
2. request more information on who will use Creatio and eAssess, so we can get them log in details
emailing programmeadmin@ecitb.org.uk with any questions you may have

We are excited to move over to Creatio and eAssess to enhance our efficiency, improve your experience, and ensure that we continue to meet your needs with the highest standards of reliability and performance.