Launch open call

You should have already received a teams invite to our launch week open call. If you have not, please email us at programmeadmin@ecitb.org.uk.

To support you in the launch we have created a launch open call. 

To ensure we respond to your queries quickly please make sure you read our user guides first, available here.

If you have a site missing in your centre details, please use the open call chat service only. Drop a note in the chat letting us know

• Your centre name
• The missing site name and address
• The products delivered at that site

If you have a missing staff member, these are still being added to centres. If you are ready to add grades or book a test session, please email programmeadmin@ectib.org.uk the staff name and email address and mark the email urgent.
 

What is an open call?

An open call is a Microsoft Teams invite that we will use like a live chat application. You simply can add your question to the Teams chat and one of our team will respond. This also allows us to answer your questions quickly and reduce traffic to our programme admin email.

Why are you setting up an open call?

We appreciate that you may have questions and queries when we launch and for the period after. The call will run for 4 weeks after we launch and can be extended if there is a need. 

The call will be hosted by our project team, meaning when you ask a question it goes to the correct people, and we can respond more quickly than on email. This also reduces traffic to our programme admin email. 

 We can also monitor the questions that come in and understand if we need to offer more support such as create more guides or offering more support sessions.  

The call is open between 9:30am – 4pm from Monday 7^th September until Friday 2^nd October. Please only use the service during these hours. 

How does an open call work?

We will send all ATPs a teams invite for the open call. Please accept the invite to be able to participate in the open call. 

You may see the Teams call start several times during the week as different providers ask questions and receive support. You need only join if you have a question about the launch. You can mute the Teams chat if you do not want notifications for other conversations.

We may respond to queries in the chat or contact you separately if the query is more complex. 

Is the open call private?

No. The open call is available to all ATPs invited to the call and they can see your queries. If you need to share personal information, please do this over email. 

Can I still email you?

Yes. You can still email us at programmeadmin@ecitb.org.uk for other queries. 

For set up week related questions the open call will give you a faster response and helps us monitor where further support may be needed and prevents the programme admin email becoming overwhelmed.